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Privacy Policy

Your privacy matters to us at yanduvoagency

Last updated: January 15, 2025

Information We Collect

At yanduvoagency, we collect information that helps us provide better financial leadership education and services. This includes personal details you provide when registering for our programs, such as your name, email address, phone number, and professional background.

We also gather technical information automatically when you visit our website, including your IP address, browser type, device information, and how you interact with our content. This helps us understand which resources are most valuable to our community.

Types of Information Collected:

  • Personal identification information (name, email, phone)
  • Professional background and experience level
  • Learning preferences and program selections
  • Technical data from website interactions
  • Communication preferences and feedback

When you participate in our learning programs, we may collect additional information about your progress, assignments, and engagement with course materials. This helps us personalize your learning experience and provide better support.

How We Use Your Information

Your information serves several important purposes in delivering our financial leadership education. We use it to customize your learning experience, send relevant program updates, and provide technical support when needed.

We analyze usage patterns to improve our educational content and platform functionality. This includes understanding which topics resonate most with our learners and identifying areas where we can enhance the learning experience.

Purpose Information Used Legal Basis
Program delivery Contact details, learning preferences Contract fulfillment
Communication Email, phone, preferences Legitimate interest
Platform improvement Usage data, feedback Legitimate interest
Support services Account information, technical data Contract fulfillment

We may also use your information to send you updates about new programs, industry insights, and educational resources that align with your interests. You can opt out of these communications at any time.

Information Sharing and Disclosure

yanduvoagency takes a conservative approach to sharing personal information. We don't sell your data to third parties, and we only share information when necessary to provide our services or when legally required.

We work with trusted service providers who help us deliver our programs, such as learning management system providers, email services, and payment processors. These partners are contractually required to protect your information and use it only for the services they provide to us.

When We May Share Information:

  • With service providers who support our educational platform
  • When required by law or legal process
  • To protect our rights or the safety of others
  • In connection with a business transfer or merger
  • With your explicit consent for specific purposes

If we ever need to share your information beyond these circumstances, we'll seek your permission first. We believe transparency is essential in building trust with our learning community.

Data Security and Protection

We implement multiple layers of security to protect your personal information. Our systems use encryption, secure servers, and regular security audits to prevent unauthorized access or data breaches.

Access to your personal information is limited to team members who need it to provide services. All staff receive training on data protection practices and are bound by confidentiality agreements.

While we take extensive precautions, no online system is completely immune to security threats. We continuously monitor and update our security measures to address emerging risks and maintain the highest protection standards.

Security Measures Include:

  • SSL encryption for all data transmission
  • Regular security audits and vulnerability assessments
  • Access controls and authentication systems
  • Secure data storage with backup systems
  • Staff training on data protection protocols

Your Rights and Choices

You have significant control over your personal information. You can access, update, or delete your account information at any time through our platform or by contacting our support team.

If you're located in certain jurisdictions, you may have additional rights under data protection laws, including the right to data portability, the right to object to processing, or the right to lodge complaints with supervisory authorities.

To exercise these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and guide you through the process.

Your Rights Include:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your account and associated data
  • Opting out of marketing communications
  • Data portability to other services
  • Objecting to certain processing activities

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of information have different retention periods based on legal requirements and business needs.

Account information is typically retained while your account is active and for up to two years after account closure. Learning progress and course completion records may be kept longer to maintain certification validity and provide transcripts.

When information is no longer needed, we securely delete it from our systems. This includes removing data from backups and ensuring complete deletion according to industry standards.

Information Type Retention Period Reason
Account information 2 years after closure Customer support and legal compliance
Learning records 7 years Certification and transcript provision
Communication logs 3 years Support and quality assurance
Technical logs 1 year Security and platform improvement

International Data Transfers

While yanduvoagency is based in South Africa, we may transfer your information to other countries where our service providers operate. These transfers are conducted with appropriate safeguards to protect your privacy rights.

When transferring data internationally, we ensure adequate protection through contractual agreements, certification programs, or other legally recognized transfer mechanisms. We regularly review these arrangements to maintain protection standards.

If you have concerns about international data transfers, please contact us to discuss the specific safeguards in place for your information.

Children's Privacy

yanduvoagency's services are designed for adult learners pursuing financial leadership education. We don't knowingly collect personal information from children under 18 years of age.

If we become aware that we've collected information from a child under 18, we'll take steps to delete that information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Our learning programs and content are specifically designed for professional development and assume adult-level business experience and decision-making capability.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform.

Minor updates, such as clarifications or contact information changes, may be made without advance notice. We recommend reviewing this policy regularly to stay informed about how we protect your information.

The date at the top of this policy indicates when it was last updated. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. These technologies help us remember your preferences and provide personalized content.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your ability to access some features of our learning platform.

Types of Cookies We Use:

  • Essential cookies for platform functionality
  • Performance cookies for site optimization
  • Preference cookies for user experience
  • Analytics cookies for usage insights

We also use web beacons and similar technologies in our emails to understand engagement with our communications and improve our content.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, please contact us:

yanduvoagency
356 Rosemary Rd, Lynnwood, Pretoria, 0081, South Africa
Phone: +27118183359
Email: info@yanduvoagency.com

We're committed to addressing your privacy concerns and will respond to your inquiry within 48 hours.